VIRTUAL FRONT DESK SOFTWARE

Support employees and guests—without extra overhead

Provide live workplace support to every location with Envoy’s virtual receptionist software.

Elevate your workplace with smarter virtual front desk software

Increase operational efficiency and reduce spend–without sacrificing security or experience. Discover how Envoy’s virtual front desk can keep your workplace running smoothly, even after hours or at unstaffed lobbies.

VIRTUAL FRONT DESK

Use cases

Provide support and security for employees and visitors at more locations

Remotely staff unattended entries

Secure offices or entry points that may not receive enough visitors to justify staffing but could still pose security risks if left unattended.

Supplement a lean staff

Add remote front desk support so you always have coverage, whether it’s after hours or when a receptionist steps away.

Help employees navigate the office

Provide prompt support for employees who’ve lost their badges or need to locate resources around the workplace.

Streamline vendor management

Assist vendors and delivery personnel via your virtual front desk kiosk, even at coworking spaces or after regular business hours.

Reach people on multiple channels

Notify remote front desk staff of incoming visitor calls via SMS, email, Slack, or Teams. Automated notifications help cut wait times, clear up the lobby, and make visits feel smoother.

Alert teams in any time zone

You don’t have to increase staffing every time you add a new location. Keep your reception team focused on the work that matters and use remote staff from any region to fill the gaps. Coming soon: live video support during visitor check-in.

Set hours of operations for Virtual Front Desk.

Keep response times fast and service consistent

Set clear time ranges for when your remote staff is available to take calls, so you always know who’s on coverage. Managers can check call performance and review transcripts to make sure support stays thorough, friendly, and on protocol.

Pair with visitor management for more security

Keep your security standards high without adding headcount by pairing Envoy’s virtual front desk and visitor management solutions. Add screening steps like invite approvals, ID checks, digital NDAs, block lists, access control integrations, and more.

An employee asking Envoy Virtual Front desk for access to the elevator.

Provide seamless employee support

Whether employees forgot their badge, can’t find the printer, or need workplace tech help, resolve their issues fast with virtual receptionist software and make navigation a breeze with Envoy Workplace.

Virtual Front Desk gives us the opportunity to provide a practical and personalized experience for anyone visiting our office, at the touch of a button. The feature is also handy in the event a team member or delivery carrier needs help with access to our space.”

David Arroyo

Senior Manager, People Experience

Key features

Provide remote assistance and glean greater oversight into every location

Video intercom

Instantly connect visitors with a remote representative who can answer their questions live via video chat.

Notifications

Leverage an entire team of remote staff by alerting a designated Slack or Teams channel of incoming calls.

Call log

Understand call volume and answer rates, and adjust staffing accordingly with a comprehensive call log.

Off-hours coverage

Extend support across multiple time zones and after hours with Envoy’s virtual front desk software.

Transcripts

Understand common assistance requests by reading call transcripts.

Mobile app flexibility

Employees and visitors can connect with remote staff on the go from the Envoy mobile app.

Elevate hospitality with a streamlined team

Cover more locations and time zones by maximizing the productivity of your existing front desk staff.

Talk to sales

Hypothetical scenario

An organization with 3 locations, 2 receptionists per location working 5 8-hour days per week would see an administrative time savings of 240 hours/week.

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